Refund policy
At Tandia Mall, we want you to feel confident and satisfied with every purchase. Please review our return and refund guidelines below.
Returns
•You may request a return within 14 days of receiving your order.
•To be eligible, the item must be:
•Unused and in the same condition you received it
•In its original packaging
•Certain items (such as intimate wear, personal care items, or sale items) may not be eligible for return.
Return Shipping Costs
•Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.
•Shipping fees are non-refundable.
Restocking Fee
•For returns due to customer preference (wrong size, change of mind, etc.), a 15% restocking fee will be deducted from your refund.
•Returns for defective, damaged, or incorrect items will not incur any restocking fee.
Return Process
•Contact us at [support@tandiamall.com] with your order number and reason for return.
•Our customer support team will provide you with the return instructions.
•Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Refunds
• Approved refunds will be issued back to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
•We only replace items if they are defective or damaged.
•If you need an exchange for the same product, contact us at [support@tandiamall.com].
•Late or Missing Refunds
•If you haven’t received your refund after 10 business days:
•Check your bank account again.
Contact your credit card company or bank (processing times vary).
If you’ve done all this and still have not received your refund, contact us at [your support email].
Contact Us
For any questions about returns or refunds, reach out to us at:
📧 Email: support@tandiamall.com