FAQ

1. What is Tandia Mall?

Tandia Mall is an online store offering a wide range of high-quality, modern, and trending products. We source directly from trusted suppliers to deliver value and style right to your doorstep.

2. Where do you ship to?

Currently, we ship across the United States. We’re working on expanding to more countries in the near future.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. Standard delivery takes 7–15 business days depending on your location.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your order and location. We often provide free shipping promotions, so keep an eye out!

5. Do you offer returns or exchanges?

Yes. We accept returns within 14 days of delivery, provided items are unused, in original condition, and in original packaging. A restocking fee may apply.

6. Who pays for return shipping?

Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

7. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking link to follow your package in real-time.

8. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and secure checkout options available at checkout.

9. Are my payments secure?

Absolutely. Tandia Mall uses encrypted and trusted payment gateways to keep your information safe.

10. How can I contact customer support?

You can reach us via our Contact page or by emailing us at support@[yourdomain].com. Our team is available 24/7 to assist you.

11, When will I get my refund?

Once your return is received and inspected, we’ll process your refund within 5–10 business days back to your original payment method.How do I start a return?

Please contact our support team at [support@tandiamall.com] with your order number, reason for return, and we’ll provide instructions.

12. How do I start a return?

Please contact our support team at [your email address] with your order number, reason for return, and we’ll provide instructions.

13. Is there a restocking fee?

Yes. A 15% restocking fee applies for returns due to customer preference (wrong size, change of mind, etc.). No fee is charged for defective or damaged items.